Never fun things but here are our rental terms. By making a rental booking you are agreeing to these terms
Reasonable wear and tear is acceptable.
Water or liquids are not to be placed directly onto raw plywood. This includes rain. Items are not to be placed onto damp surfaces.
All bluetac, velcro and decals must be removed prior to collection/return. Failure to remove from the unit will incur a $30 charge to be paid within 7 days of returning the hire.
All pegs and shelves must be removed from the pegboards by the client prior to market stall co arrival.
Dents and stains will incur a damage/loss fee of $80 to be paid within 7 days of returning the hire.
Breakages and missing items will result in the full retail value cost of the item being invoiced due to replacement requirements in addition to the hire charges already paid.
Failure to return on time will result in an additional one-day charge for each day overdue. returns 5 or more days late will result in the full retail price for the item being charged, in addition to the rental charges already paid.
Cancellations made 14 days or more prior to the booking will receive a refund or credit for a future hire booking, less a $150 administration fee. Cancellations made inside of this timeframe will not be refunded or credited. Strictly no exceptions.
Coronavirus event cancellations are bound by the same terms as listed above. Cancellations made 13 days or less from the collection/delivery date will not be refunded.
To book your rental select the dates you require on each item for hire. We'll confirm the booking details via email within 24 hours or advise if anything is out of stock. To ensure we can accommodate your rental, please book at least 5 business days prior.
Self pick up and return is available from/to the market stall co workshop, 8am - 5pm Tuesday to Friday only. We are closed on Mondays.
Delivery, set-up, pack down and collection by our team is available for all metro Melbourne events 7 days a week, just enter the postcode of your event in your cart and select the option with the volume of items required. To view our Event Delivery Rates Click Here.
Interstate rentals outside of Victoria are available for selected events or by individual arrangements. To select an event specific interstate option enter the postcode of the event in your cart and select the option from the menu.
If you have any questions about our rental terms or the rental process please shoot us an email to email@example.com.
We’re currently working to 10 business day production timeframe (painted items may require additional days drying time, please allow up to 5 additional business days for production) from the confirmation of your order, plus dispatching/shipping. Orders are only booked for pick up on Thursdays and Tuesdays via courier once production is complete. Local pick up can be arranged Tuesday to Friday. We are closed on Mondays.
Custom projects production timeframes are determined at the time of quoting, generally 15 - 20 business days.
You’ll be notified of your collection/dispatch date in that confirmation via email. Shipping time is in addition to this. Usually for NSW, SA and TAS shipping is 2-3 business days, WA is 5-10 business days and QLD is 3-6 business days. Always check the tracking link first for any updates. Courier communication will be sent via our courier partner Big Post once the booking has been received. This confirmation will include contact information should you have any requests regarding the delivery of your order.